Return Policy for Art by Ann Lang Mun Co Online Print Shop
Thank you for supporting my online print shop! I take great pride in delivering high-quality photographic prints and want you to love your purchase. Below is my return policy for your reference:
Returns & Exchanges
- Custom and Personalized Prints: Custom-sized prints or personalized orders are final sale and are not eligible for return or exchange due to their unique nature.
- Standard Prints: If you’re not completely satisfied with your purchase, please contact me within 7 days of receiving your order. Items must be returned within 14 days in their original condition and packaging.
Conditions of Return
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, any loss in value will be deducted from the refund.
- Refunds will be processed after the item is received and inspected, minus the original shipping costs.
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact me within 48 hours of delivery.
- Provide clear photos of the damage, including the packaging.
- I’ll work with you to replace the item or provide a full refund.
Lost Packages
If your package does not arrive within the expected timeframe, please notify me as soon as possible. I’ll coordinate with the shipping provider to resolve the issue and ensure you receive your order.
Questions or Concerns
If you have any questions or concerns about your purchase, please feel free to reach out to me at Ann@artbyannlangmunco.com. I’m happy to assist you!
Thank you for supporting independent artists and small businesses. Your trust and satisfaction mean the world to me!
Art by Ann Lang Mun Co
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